Back Office Support

Accuracy. Efficiency. Scalability.

• Data entry & form processing

• Document review & validation

• CRM updates & database management

Quality Assurance & Reporting

Driving performance through insight

• Call monitoring & CX scoring

• Real-time dashboards

• SLA tracking & reporting

• Agent coaching support

Tailored to your market needs

• Healthcare: Appointment scheduling, insurance verification

• Fintech: KYC, account verification, fraud alerts

• Retail: Product info, seasonal campaigns, loyalty support

Industry-Specific Solutions

Why choose Altivo Panama?

If you're looking for a reliable partner to elevate your customer experience and streamline your operations, Altivo is the right choice

Trust, Compliance, and Security at the Core

We operate with global standards in data protection, compliance, and confidentiality. Whether you're in healthcare, finance, or e-commerce, your business, and your customers are safe with us. Reliability isn’t just a promise. It’s our infrastructure.

Data-Driven Accountability

We don’t just promise results, we show them. Through real-time dashboards, KPI tracking, and transparent performance reviews, you’re always in control. This isn’t just reporting, it’s operational intelligence that drives smart decisions.

Built for Growth, Designed for You

At Altivo, every client engagement begins with understanding your unique challenges and goals. We design agile solutions tailored to your growth stage . Whether you’re launching, scaling, or optimizing. We’re not a vendor; we’re your outsourced operations partner.

Expert Agents That Act Like In-House Teams

Our talent doesn’t just follow scripts — they understand your brand, tone, and customer values. We recruit, train, and retain agents who act like extensions of your internal team, delivering empathy, efficiency, and consistency at every touchpoint.

Transparent Performance & Reporting

What are the next steps?

Step 1: Discovery & Needs Assessment

We begin with a collaborative session to fully understand your business, target customers, KPIs, pain points, and goals.

Step 2: Proposal & Agreement

Based on the assessment, we present a tailored proposal including pricing, timeline, staffing, and performance metrics.

Step 3: Project Kickoff & Setup

We assign your dedicated onboarding team, finalize documentation, and integrate your tools (CRM, phone systems, helpdesk, etc.)

Step 4: Agent Training & QA Calibration

Step 5: Go-Live & Performance Monitoring

Your brand, policies, and tone of voice are embedded into agent training. We co-develop scripts, workflows, FAQs, and set QA standards.

We launch your service confidently with real-time oversight. Daily/weekly check-ins ensure continuous alignment and performance tracking.